Who’s in control?

Using emotional intelligence in the workplace

This bite size session is designed to help individuals understand how to be emotionally intelligent in the workplace.

The session focuses on developing emotional intelligence skills so that individuals will be better able to manage their own impulses, communicate with others effectively, manage change well, solve problems and use humour to build rapport in tense or challenging situations.

A trainer led workshop combining theory with practical and relevant activities. This highly interactive session blends discussion with the application of skills.

Welcome, Introduction and WIIFM

  • Who’s Who
  • Aims and objectives of the session
  • What’s in it for me? Why am I here?

Understanding Emotional Intelligence?

  • What is it and why do I need it?
  • The five key areas of emotional intelligence
  • How emotionally intelligent am I?

Developing Emotional Intelligence Skills

  • How to accurately perceive emotions
  • Facilitating thinking and understanding emotional meanings
  • Recognising when and how to manage your emotions
  • Influencing others through strong verbal and non-verbal communication
  • Tips and tools to regulate your emotions and gain control

Using Emotional Intelligence to manage challenging situations

  • Seeing both sides – recognising emotions
  • Assessing the impact of emotion on behaviour
  • Understanding the “why”
  • Managing the emotions of the situation
  • Disagreeing constructively

Key Points and Take-aways

  • What are my Emotional Intelligence strengths?
  • What areas of Emotional Intelligence do I need to work on?
  • What and who can help me achieve my objectives?
  • What will get in the way?
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