Understanding Conflict in the Workplace

Conflicts at work take many forms. It might be an individual with a grievance, a problem between an employee and a manager or a disagreement between two team members. Any conflict can get in the way of work and make your business less productive.

Dealing with conflict at an early stage to nip it in the bud and stop the situation developing into a full-blown dispute will save time, money and stress later on, for both the employer and employees.

This one day course can be delivered as part of an ILM accreditation or tailored to suit specific organisational requirements:

By the end of this course, you will:

Recognise the cause and effects of conflict by:

  • Understanding what conflict is
  • Identifying the causes of conflict at work
  • Describing the stages in the development of conflict
  • Explaining the effects of conflict on individual and team performance

Minimise and resolve conflict

  • Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace (24 marks)
  • Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict (24 marks)
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