Solving Problems and Making Decisions

Think you know have right answer? Got the right solution to the wrong problem? Or just not sure you’re making the right decision?

Whether you’re building a business case or justifying why you are making a decision, this workshop will provide you with a step by step process to assist you when dealing with workplace problems and decision making.
This one day course can be delivered as part of an ILM accreditation or tailored to suit specific organisational requirements:

By the end of this course, you will be able to:

  • Describe a problem, its nature scope and impact
  • Understand how to gather and interpret information to solve a problem
  • Gather and interpret information to identify possible solutions to a problem
  • Prepare a summary of the options providing facts and evidence
  • Know how to evaluate options to make a decision
  • Apply a simple decision making technique to evaluate options to arrive at the best solution
  • Know how to plan, monitor and review the implementation and communication of decisions
  • Plan the implementation and communication of the decision
  • Describe which monitoring and review techniques could be used to evaluate outcomes
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