Out of Sight

The “new normal” for business services
To assist business service personnel progress into the new working situation resulting from the Covid 19 pandemic.

The session will focus on what the “new normal” will look like, how business service personnel can increase their virtual visibility to lawyers, managers and the wider organisation. We will explore how your roles can be optimised to enhance productivity whilst recognising the challenges we are currently facing and providing a pragmatic and supportive guide to assist you through the process.

A highly interactive session delivered virtually using activities, discussion, reflective scenarios and a practical approach to the application of new skills.

Welcome, Introduction and what’s in it for me?

  • Who’s Who
  • Aims and objectives of the session
  • What’s in it for me? Why should I attend?

Increasing Visibility

  • The importance of increasing visibility when working remotely
  • Adapting and enhancing your communication style
  • Developing your virtual credibility and perceived expertise
  • Broadening your offering

Optimising the role

  • Recognising key skills and qualities: how and where these differ from the office- based role
  • The power of relationships
  • The importance of technology and ways to improve your skill set
  • Building your RIIP (Resourcefulness, Initiative, Innovation and Proactivity)
  • Knowledge Sharing – what’s working for others?

Controlling the controllables

  • The impact of an uncontrolled change
  • Focusing on your foundations – improving your physical, emotional and mental wellbeing
  • Building your personal confidence and resilience
  • Supporting you through the change – tools and tips, networking and finding further help and advice
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