Now That’s What I Call Service
Managing client expectations
Client service is today’s differentiator in the professional service world and a must for anyone providing any form of service to clients whether directly (face to face) or indirectly (as part of the process).
The session focuses on recognising our internal and external clients, understanding and pre-empting expectations and identifying how to provide and promote outstanding client service.
A trainer led workshop combining theory with practical and relevant activities. This highly interactive session blends discussion with the application of skills.