Managing Generational Differences

Today’s managers face multiple challenges in the workplace, but one frequently recurring challenge is that of managing different generations at once in the same workplace.

In recent years we’ve witnessed the emergence of four (and soon five) generations in the workforce. Differences and diversity can help build a highly productive environment, but the management of these differences is key to any workplace success.

This one day trainer led workshop will combine theory with practical and relevant activities.

Welcome and Introduction

Who’s Who
Aims and objectives
Icebreaker – recognising personal challenges

Understanding generational differences

What are the different generational differences
Which generation am I how might this affect the way I manage?

Unconscious Bias

Unconscious bias defined
Understanding my unconscious bias
What This Means to Me?

Influencing multi- generations through Coaching

The link between influence and credibility
Why coaching works with generational differences?
Coaching skills and techniques
Using a coaching model
Case Studies – applying skills and behaviours in practice

Summary and Action Plan

Strengths, Weaknesses, Opportunities and Threats
Setting SMART goals

Managing Generational Differences

Welcome and Introduction

Understanding generational differences

Unconscious Bias

Influencing multi- generations through Coaching

Summary and Action Plan

Courses