Getting the Message

Communicating effectively at work
It’s not just what you say? Effective communication is a two-way process and a skill that most of us need to review and improve upon.

We’ll help you understand what effective communication looks like, how to select the best mode of communication in different situations and with different individuals whilst exploring some advanced communication techniques.

A trainer led workshop combining theory with practical and relevant activities. This highly interactive session blends discussion with the application of skills.

Welcome and Introduction

  • Who’s Who
  • Aims and objectives of the session

Are we communicating effectively?

  • Why don’t you understand what I want?
  • Reflecting on what makes communication effective
  • Identifying our communication strengths

Enhancing our communication skills

  • Selecting the right type of communication
  • Using advanced communication skills
  • Improving our communication technique

Summary and Toolkit

  • Observations from today’s learning
  • Development of action plans
  • Sound Bite “tipster” sheet
Platinum Training Solutions
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