Everybody Wins

Asserting yourself
Are you having “Just right” conversations? Do you recognise when a situation requires you to be assertive?

In this course you will learn what truly assertive behaviour looks like, how to understand assertiveness, the benefits and how to develop assertive behaviour in the correct manner. You will practice real life scenarios – what works and more importantly when to use it so you can apply it to everyday scenarios.

This is a highly interactive session blending discussion with practical activities.

Welcome and Introduction

  • Who’s Who
  • Aims and objectives of the session

Understanding Assertiveness

  • The difference between assertive, passive and aggressive behaviour
  • Identifying the benefits of being assertive
  • Developing assertive behaviour

Putting the theory into practice

  • Step by step planning to successful outcomes
  • Avoiding and defusing potentially difficult situations
  • Real life scenarios and case studies – what works and when to use it

Summary and Toolkit

  • Observations from today’s learning
  • Development of action plans
  • Sound Bite “tipster” sheet