Everybody Wins

Having confident conversations

Are you having confident, professional conversations? Do you recognise when a situation requires you to be assertive and are you able to adjust accordingly?

This bite size session will help you understand what truly assertive behaviour looks like, the benefits to you and others and how to develop your assertiveness skills in the correct manner.

A trainer led workshop combining theory with practical and relevant activities. This highly interactive session blends discussion with the application of skills.

Welcome and Introduction

Who’s Who
Aims and objectives of the session

Presenting and Communicating in an assertive manner

Match that behaviour
Why it’s worth the effort
Verbal and non-verbal communication behaviours
Passive or aggressive behaviours you might display?

Managing Expectations

Different types of “no”
Saying “no” … in the right way and at the right time
Avoiding and defusing potentially difficult situations
Structuring your response

Boosting professional confidence

How am I perceived?
Using my emotional intelligence
What gets in the way? Imposter Syndrome and how to manage it

Summary and Toolkit

Observations from today’s learning
Development of action plans

Everybody Wins

Welcome and Introduction

Presenting and Communicating in an assertive manner

Managing Expectations

Boosting professional confidence

Summary and Toolkit

Courses