Finding the Right Balance

Managing workloads and expectations
This 2½ hour sound bite session is designed to help individuals develop the personal and professional skills to balance the challenges of their current role whilst managing the expectations of their internal and external clients.

The session focuses on identifying your own and others’ priorities, managing expectations, understanding effective and efficient organisational skills whilst recognising how to maintain your own levels of resilience.

A trainer led workshop combining theory with practical and relevant activities. This highly interactive session blends discussion with the application of skills.

Welcome and Introduction

  • Who’s Who
  • Aims and objectives of the session

Managing your workload

  • Where do I start and what do I need?
  • Understanding key result areas and top priorities?
  • Organising others to prioritise accordingly

Managing expectations and maintaining resilience

  • Managing the expectations of others – promise v deliverables
  • Managing the expectations of myself – personal “traps”
  • Being good to yourself – maintaining your levels of resilience

Summary and Toolkit

  • Observations from today’s learning
  • Development of action plans
  • Sound Bite “tipster” sheet