Effective IT Training Skills

Course designed for

This one day course is designed for IT end user trainers with limited training experience who want to build their training delivery skills and techniques. This one-day course is a highly practical and participative course that will also suit those whose job requires them to instruct people of different abilities in IT, such as IT support or customer service team leaders.

Course Objectives

By the end of this course you will be able to:

• Understand the Training Cycle
• Structure IT training sessions to maximise learner recall and retention
• Develop your delivery style for IT training
• Overcome the Challenges in an IT Training Environment

Course Content

Understand the Training Cycle

• An overview of the full Training Cycle

Structure IT training sessions to maximise learner recall and retention

• Balancing Show, Tell and Do
• Using Questions in Training
• Developing Exercises

Develop your delivery style for IT training

• Build rapport with your learner
• Learning Styles and how they impact training
• Understanding your Training Style
• Refining your presentation skills

Overcome the Challenges in an IT Training Environment

• One-to-one or group training
• Technical Issues
• Dealing with Difficult Delegates

If you would like to discuss this or any other of our “sound bite” sessions, please contact deborah.ackland@platinum-ts.co.uk or call 01727 847080.